Returns & Exchanges

At The Mattress Store, we want you to sleep soundly knowing that we offer a 100-night sleep trial to ensure your new mattress is the perfect fit for your home. If you are not completely satisfied with your purchase, we provide a streamlined return and exchange process to help you find your dream sleep solution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or phone within your 100-night trial period to start your return or exchange process.

• 2.
  Verification and Approval

  Provide your original order number and photos of the mattress to confirm it is in clean, donor-ready condition as per our hygiene standards.

• 3.
  Schedule a Pickup

  Once approved, we will coordinate with a local charity or professional removal service to pick up the mattress from your home at no additional cost.

• 4.
  Receive Your Refund

  After the pickup is confirmed by our logistics partner, we will issue a full refund to your original payment method within 5 to 10 business days.